Secure payment

Payment on serenite-Rugs.com is completely secure. All credit card payment transactions are done on the secure server of our bank (Société Générale/ SOGENACTIF ). The SOGENACTIF system uses elaborate encryption techniques that guarantee you optimal security. Your bank details do not circulate non-encrypted at any time.

serenite-Rugs.com or Luxury Serenity do not have access to your banking information.

Payment protected by 3D Secure

Serenite Rugs and Sogenactif have chosen to put in place strengthened controls of all transactions with the 3D Secure system.These additional checks ensure the identification of the cardholder and protect you from fraud. 3D Secure is an authentication payment system that guarantees you serenity when shopping online. At the time of payment, your bank verifies the identity of the card holder before validating the transaction.

Payment processs

After you have validated your bank details via the SOGENACTIF payment system of Société Générale, you are directed to the Bank’s website.
In the 3D Secure window that appears, the authentication process to follow is specific to each bank.
This exchange of information between you and your bank is secure. It guarantees the identity of the user of the card.

Your bank’s payment system may ask you to:

- Enter a code received by SMS (the most common method). In this case, you must carry your mobile phone (your number must have been pre-registered by your bank).
- enter your date of birth or answer a personal question.

For any questions about the 3D Secure system (method of obtaining the authentication code, laptop number to recover the code...), contact your bank directly

Accepted payment cards

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  • Amex cards
  • Visa
  • Mastercard

Payment by bank wire

If you choose this method of payment, we invite you to continue your order by informing your email and phone number. We will contact you to provide you with bank details so that you can make your transfer. Remember to specify your name and order number when executing your transfer to your Bank.

For orders of a large amount, we reserve the possibility to ask you for mandatory payment by bank transfer.

Do not delay in making your wire transfer! After 7 days, your order will be automatically cancelled . Upon receipt of your transfer (within about 2 working days following the necessary execution times at your bank), our teams will start the manufacture of your order whose progress will be communicated to you. 

Invoicing

Your invoice will be sent to you in PDF by email and will be available in your My Account section. Just click on "details" in front of the command concerned. You can then print or download your invoice in PDF format.